Last Modified: September 1, 2020
Overview
THIS DOCUMENT CONTAINS VERY IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, AS WELL AS CONDITIONS, LIMITATIONS, AND EXCLUSIONS THAT MIGHT APPLY TO YOU. PLEASE READ IT CAREFULLY.
THESE TERMS AND CONDITIONS REQUIRE THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS.
This Shipping and Returns Policy (the “Shipping and Returns Policy”) applies to the purchase and sale of goods, products and services, directly and indirectly, through the Service, as such term is defined in the Terms of Use available at https://jtcoffee.com/pages/terms-of-use. This Shipping and Returns Policy is subject to amendment, modification, or other changes we may make without prior written notice at any time, in our sole discretion. The latest version of this Shipping and Returns Policy will be posted on the Service, and you should review this Shipping and Returns Policy before purchasing any good, product or service that is available through the Service. Your continued use of the Service after a posted change in this Shipping and Returns Policy will constitute your acceptance of and agreement to such changes.
This Shipping and Returns Policy is an integral part of the Terms of Use that apply generally to your access to and use of the Service. You should also carefully review our Privacy Policy, found at https://jtcoffee.com/pages/privacy-policy, before using the Service or placing an order for goods, products or services through the Service. To the extent there is any conflict between the provisions in this Shipping and Returns Policy and the provisions contained in the Terms of Use or the Privacy Policy, the applicable terms and provisions contained in this Shipping and Returns Policy will control. Otherwise, such provisions will be considered cumulative. Unless otherwise indicated, capitalized terms used in this Shipping and Returns Policy and not otherwise defined herein will have the meanings assigned to them in the Terms of Use.
Shipping
By purchasing goods, products and services on the Service for shipment, you are asking us to engage a common carrier to deliver such purchased goods, products or services. In doing so, we are providing a service to and acting on behalf of you. While we are technically capable of shipping goods, products and services to most locations around the world, we are bound by ever-evolving rules, regulations, and other business-level prioritization. Accordingly, we reserve the right to choose any and all procedures, packaging and the common carrier of the goods, products and services that you purchase. We may not be able to have your order shipped to a post office box, to certain addresses or on certain days. We reserve the right to ship your purchase in multiple boxes or shipments.
In order to provide you with the freshest coffee available, our in-house roastery typically roasts our small-batch, organic coffee 7 days a week. Almost all consumer orders placed through the Service are processed and shipped out within 24 hours. Consequently, we request that you notify us of any changes to an outstanding order within 2 hours of submission. Notification of outstanding order changes after such time may incur additional charges.
You are solely responsible for the payment of any applicable shipping and handling charges that are shown at the time of your purchase. We reserve the right to change, supplement or eliminate shipping and handling charges (or any portion thereof), or to change, temporarily or permanently, the carrier responsible for delivering the goods, products and services making up any purchase, from time to time; provided, that the shipping and handling charges applicable to an individual purchase will be discoverable prior to processing your payment. Because most of our shipments are handled via a third-party carrier, estimated shipping dates and/or arrivals may vary.
Returns
Upon delivery, you are solely responsible for examining goods, products and services that you have received for material damage or errors. If you identify material damage or errors, or are not pleased with the products or services you purchased from us, please contact us at support@jtcoffee.com, and include your name, order number, the goods, products and services you would like to return and the reason(s) why. Refunds will only be considered in the event you notify us in the foregoing manner within 30 days of the purchase date for the associated goods, products and services. Furthermore, in order to receive a refund or replacement, we may request that all unused portions of the affected goods, products and services be returned to us at your expense. Unless we deem appropriate, we will not reimburse you for shipping and handling costs.
Notwithstanding anything to the contrary in this Shipping and Returns Policy, refunds and/or replacements for any and all used (including partially) goods and products will be granted or denied at our sole discretion. Accordingly, unless we determine otherwise, all purchases of such goods and products are final sale and nonrefundable.
If applicable, we attempt to process refunds or replacements within approximately 5 business days of our receipt of your merchandise (or our general confirmation of a refund, if applicable). Your refund will be credited back to the same payment method used to make the original purchase on the Service. We do not warrant that the quality of any of the goods, products and services or any of your other use of the Service will meet your expectations, or that any errors in the goods, products and services or the Service will be corrected.